General Terms and Conditions

Boxer Frogs: 21 Headley rise Shirley, Solihull, West Midlands B90 3QL

Email: [email protected]

Telephone Number: 01217449849

Enquiry

All price and delivery enquiries should be directed to: [email protected]

Contract

Making a contract with us:
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Once you place your order on the website, your credit or debit card will be charged for the full amount of your order. In the unlikely event that we cannot fulfil your order, your card will be refunded immediately.

Payment

We accept, MasterCard, and visa credit cards, and Delta and Switch debit cards. Solo and Electron Cards are prohibited by the Card Issuers for Distance Selling. Your card payment will be processed on the day of ordering. VAT is included in all our prices. Our internet payment method is secure.

Delivery

All our items are made to order. We aim to despatch goods as soon as possible, but please allow 14 days for delivery. Goods are sent by 2nd class post (UK orders) First class and next day delivery can be arrange at an additional cost. Goods for delivery outside the UK are sent by Standard International post and will incur extra specified delivery charges. Delivery charges if applicable are notified to you at time of purchase. If the goods are not in stock at the time of receiving your order we will contact you with an expected delivery date, by email or phone. 

Prices

All prices are correct, but are subject to alteration without warning. The price shown at the time of ordering will be the price charged to your payment card. 

If you are not completely happy with your item, you may return the item for a full refund. Please read our returns and refund policy

Complaints:

In the unlikely event you should have a complaint please e-mail: [email protected] Alternatively please write to us or telephone using the details given above. All complaints will be handled in a fair and professional manner. 

Our terms and conditions comply with the Consumer Contracts Regulations (June 2014) .